Last updated August 31, 2024

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within fourteen (14) days of the order receipt date. All returned items must be in new and unused condition, with all original tags and labels attached in the original packaging.

RETURN PROCESS

To return an item, please email customer service at [email protected] to obtain a Return Merchandise Authorisation (RMA) number. After receiving a RMA number, place the item securely in its original packaging, and mail your return to the following address:

Nebulosa
Looming Clouds Ltd
Attn: Returns
RMA #
Sodnac, Quatre-Bornes, 72256, Mauritius
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. In the case of an exchange, the processing time may vary depending on the said product. We will get in touch with you regarding the exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

EXCEPTIONS

For defective or damaged products, please contact us at the contact details below so we can assess the condition in which the package reached you.

QUESTIONS

If you have any questions concerning our return policy, please use our contact page or email us at: [email protected]

CANCELLATION POLICIES:

If you have to cancel an order, please do so within 24 hours of placing the order. 

If you cancel your order before your product has shipped, we will refund the entire amount subject to deduction of charges if any. Once the your order has been dispatched, you can no longer cancel. You will have to go through the appropriate channel to return your item.

All cancellations are subject to a cancellation charge/bank transaction charge of 2.5% of your total order value. 

There are circumstances when the we might have to cancel a particular order, however we are hoping this will not happen.

Your receipt of an electronic or another form of order confirmation does not signify our final acceptance of your order and we reserve the right at any time after the receipt of your order to accept or decline your order for any reason.

Although our online stock inventory is programmed to update automatically, we reserve the right at any time after receipt of your order, to inform you via telephone or email or mobile text about a shortfall in the quantity you ordered of any item. In all such cases, we have the right to either supply you less than the quantity you ordered or cancel your order with prior notice to you.

If an order is to be cancelled after shipment, the individual return policy of the vendor applies. A return fee is charged by vendors in most cases.